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Effective Date: [2004/08/04]
Welcome to the Privacy Policy of [e-commerce website name] (hereinafter referred to as “we” or “Website”). This Policy details how we collect, use, share and protect your personal information. Please read it carefully and confirm that you understand our privacy practices. If you disagree with any part of this Policy, please do not use our Website and Services.
1.1 Personally Identifiable Information Name Email Address Contact Number Mailing Address Payment Information (credit card number, bank account information, etc.)
1.2 Information Collected Automatically IP Address Browser Type and Version Operating System Access Time and Date Browsing Behavior (including pages you visit and links you click)
1.3 Information Collected from Third Parties If you log in through a third-party account (such as social media), we may obtain certain information about you from those platforms, such as your username and public profile.
Processing Orders and Payments: Complete your purchase order and send order confirmation and shipping information. Customer Service: Respond to your inquiries, requests or complaints and provide technical support. Marketing: Send you promotional information about our products and services (provided you have agreed to receive such information). Personalized Experience: Show you personalized product recommendations and advertisements based on your interests and browsing behavior. Analysis and Improvement: Monitor and analyze website usage to improve our services and user experience.
Right of access: You have the right to request access to the personal information we hold about you. Right of correction: If your personal information is inaccurate or incomplete, you have the right to request correction. Right of erasure: In certain circumstances, you can ask us to delete your personal information. Withdrawal of consent: If we process information based on your consent, you have the right to withdraw your consent at any time.
Email: [fill in email address]
Refund and Return Policy
Effective Date: [2004/08/04]
Thank you for shopping at [e-commerce website name]! We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, we will provide you with a refund and return service. Please read the following policy carefully to understand how to make a refund and return.
Return Policy
1.1 Return Conditions
We accept return requests under the following conditions:
The return request is made within 3 days of receipt of the product.
The product is unused, undamaged, and retains the original packaging and all accessories (such as labels, instructions, etc.).
Return requests require proof of purchase (such as order number, invoice or receipt).
1.2 Non-returnable products
The following products are not eligible for return:
Used or damaged products.
Opened personal care or cosmetics, food and other perishable or short-shelf products.
Customized products or personalized products.
Special or promotional products (if not quality issues).
Refund Policy
2.1 Refund Process
After we receive and inspect your return, we will process your refund within [ such as 7-14 days]. Refunds will be made in the original form of payment, and the specific time may vary depending on the payment channel.
2.2 Partial Refund
In some cases, we may provide a partial refund based on the condition or actual situation of the product, such as:
Part of the packaging or accessories of the product are missing.
The product has obvious signs of use but can still be sold.
Return Shipping Cost
Due to product quality problems or wrong products: We will bear the return shipping costs and provide free return services.
For other reasons (such as dislike or unsuitable): The return shipping costs are borne by the customer.
Exchange Policy
4.1 Exchange Conditions
We provide the following exchange services:
If the received product has quality problems or does not match the order, you can choose to exchange it.
The exchanged product must meet the same conditions as the return (see Section 1.1).
4.2 Exchange Process
If you need to exchange, please contact our customer service within 3 days after receiving the goods. We will arrange shipment as soon as possible after receiving your returned goods.
How to apply for return or exchange
5.1 Contact us
If you need to return or exchange, please contact [e-commerce website name] Customer Service Team:
Email: [fill in email address]
Phone: [fill in contact phone number]
Online Customer Service: [fill in online customer service link or method]
5.2 Submit a return/exchange application
After contacting customer service, please fill in the return/exchange application form as instructed and return the goods to our designated return address.
Important Tips
Timely return: Please apply for return as soon as possible within the return period to avoid affecting your rights.
Original packaging: To avoid damage to the goods during transportation, please ensure that the returned goods are packaged intact.
Return review: All returned goods will be reviewed before refund or exchange to confirm that they meet the return conditions.
Policy changes
We reserve the right to modify this refund and return policy at any time. Any changes will be updated immediately on this page and the “Effective Date” will be noted. We recommend that you review this policy before making a purchase to understand the latest return and refund terms.
